Help centre
Frequently asked questions
Quick answers about buying used parts, joining as a supplier, and how orders work on sekrab.ae
For buyers
Is sekrab.ae free for buyers?+
Creating an account and submitting part requests is free. You only pay when you accept a supplier quote and complete checkout.
Are all parts used?+
Yes. sekrab.ae is a marketplace for used auto spare parts from verified scrap yards and suppliers. Condition grades, warranty days, and photos are shown on each quote.
How do I know a supplier is trustworthy?+
Only approved suppliers can quote on the platform. Each has a public store profile with ratings from completed orders, emirate location, and verified business details.
Can I request a part without knowing the exact name?+
Yes. Describe the part as clearly as you can, add vehicle make/model/year, photos, and notes. Suppliers will confirm fitment in their quotes.
What if the part does not match the quote?+
You can open a dispute from your order page. Our refund and dispute policy applies.
For suppliers
How do I join as a supplier?+
Choose a subscription package, complete onboarding with trade license and business details, and wait for admin approval before quoting.
How do I receive part requests?+
Once approved and subscribed, open requests from buyers across the UAE appear in your supplier portal.
When do suppliers get paid?+
Payouts are released after the buyer confirms receipt according to supplier payout policy.
Orders and payments
Which emirates do you cover?+
Suppliers operate across all seven UAE emirates.
Can I pick up instead of delivery?+
Yes. Set your delivery preference to delivery, pickup, or either when submitting a request.
Is messaging kept on-platform?+
Yes. Order-related chat stays in SEKRAB.AE to protect both parties and support dispute handling.
Contact us
Could not find your answer? Send us a message and our team will get back to you.